Refund policy

Return & Refund Policy

 

At 617 ICED, we want you to love your purchase. If you're not completely satisfied, we're here to help.

 

Return Window

You have 14 days from the date you receive your order to request a return. To be eligible, items must be unworn, unused, in their original condition, and returned in the original packaging along with proof of purchase.

 

How to Start a Return

To begin a return, please contact us at dmoney0045@hotmail.com with your order number. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

 

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

 

Custom Pieces

Custom and made-to-order pieces are subject to a 25% restocking fee, which will be deducted from your refund. This reflects the time and materials that go into creating a one-of-a-kind piece.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable number of business days. Please note that your bank or card issuer may take additional time to post the refund.

 

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately at dmoney0045@hotmail.com if the item is defective, damaged, or if you received the wrong item, so that we can make it right.

 

Questions

If you have any questions about our return policy, please reach out to us at dmoney0045@hotmail.com.